About Call n Save

Call n Save is a resellor of prepaid UK phone cards.

Call n Save aims to bring value for money to residents in the UK for international phone calls.

Call n Save is politically neutral. It is not biased against or in favour of any religion, belief, race, nationality, gender, sex orientation and age.

Call n Save is a trading name of LinksToChina Ltd.

Call n Save cares for its customers and takes pride in maintaining a good relationship with them.

Call n Save's privacy policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you to process your order, send PIN(s) to you and provide you with the best possible service.

We will not email you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

1. your name
2. address and post code
3. phone number
4. email address

We will never collect your credit or debit information without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

How to buy phone cards from Call n Save

Brouse the phone cards on offer, then follow these steps:

1. choose the brand, denomination and quantity of the cards
2. complete your contact details
3. submit

On the following page, make changes if necessary then confirm your order. Our system will acknowledge your order and inform you how to make a payment. Choose to enter secure online payment server. Make a payment.

How to pay for your purchase

1. Pay online using a secure payment facility  
    
2. Pay over the phone using a credit or debet card
   Get your card ready and call phone card hotline on 0844 493 8858. Line opens from 9:30am to 10:30pm, 7 days a week. 
    
3. Money transfer
   We have accounts with following banks
   HSBC
   NatWest
   Barclays

Our account details are availale to registered customers who want to transfer funds into one of our accounts. When you have made the payment, it is important for you to inform us by Email. You should advise us your account number, sort code, name of your account, the amount transferred and time of the tansfer.

As soon as we receive your payment, we will send by email your PIN(s), together with instructions for use.

Here is an indicator of how fast you can get your PIN(s) after you have made a transfer.

1. The same day - if you bank with HSBC or First Direct and transfer funds into our HSBC account
2. The same day - if you bank with NatWest and transfer funds into our NatWest account
3. The next day - if you bank with Barclays and transfer funds into our Barclays account
4. Up to 4 working days - if you bank with any other bank and transfer into our HSBC account

Frequently asked questions
 

How secure is your payment system?

We use 128 bit encryption to send your credit/debit card details over the Internet. Our secure site is certified by Comodo, one of the leading authorities in the industry.

What is Security Code

Security Code is the last three digits printed on the signature strip at the back of your credit or debit card. (View the location of Security Code)

When will I get my phone card PIN(s) after a payment?

It depends on how you make your payment. Following is the guideline on our delivery time scale.

Online payment
We pledge that during our working hours (9:30am to 10:30pm) we will send your PIN(s) to your email address within 30 minutes of your successful online payment though our average delivery time is less than 5 minutes. Customers who make a payment outside our working hours will get their PIN(s) before 10:00am the following day.

Telephone payment
As soon as your payment is authorised, a PIN will be issued to you verbally over the phone. The same information will be sent to your email address afterwards.

Money transfer
PIN(s) will be sent to your email address as soon as your payment reaches our account. For further details please refer to section, money transfer.

How much do you charge for sending PIN(s) to my email address?

It is completely free.

What are access numbers?

To take advantage of low calling rates offered by phone card companies, you need to dial into their network, access numbers are the phone numbers for you to do just that.

What are the differences between 0845, 0207(0208), 0800 and payphone (phone box) accesses?

0845 is local access, you pay for the local call based on BT or Cable phone rate in addition to the credits deducted from your phone card.

0207 and 0208 are London access numbers, you pay for the call to London based on BT or Cable phone rate in addition to the credits deducted from your phone card.

0800 is so called "free" access, you only pay the phone card company in the form of credits deducted from your phone card. However, 0800 rate is higher than 0845 or 0207 and 0208 rate for the same phone card.

Payphone (BT phone box on the street) is the most expensive access, you pay additional 15 to 25 pence for using the "public" phone in addition to what you pay the phone card company based on the 0800 calling rate.

What is a service charge (fee)?

A service charge (fee) is a small amount of money (from 1p to 10p) that is deducted from a phone card's remaining credit, from the first day you use the card (including balance checking).

What is a connection charge (fee)?

A connection charge (fee), levied once per call, is the amount of money that is deducted from a phone card's remaining credit as soon as your call is connected. Therefore it does not matter whether your call lasts 1 second or 1 hour, you will be charged by the same amount. A connection charge will also be levied if you dial an answer phone. If you do not have enough credit on your phone card to meet the charge, your call will not be connected.

What is a completion charge (fee)?

A completion charge (fee), levied once per call, is the amount of money that is deducted from a phone card's remaining credit during your call (e.g. 40 seconds after connection). If your call is very brief, or you have dialed an answer phone and hung up immediately, you will not be charged for a completion fee. This is the difference between a conneciton charge and a completion charge. If you have low credit on your phone card, your call will be terminated prematurely to meet the completion charge.

How much BT will charge for 0845 access?

According to BT's published tariff, they charge 1 penny during the weekend and in the evening (after 6pm) of weekdays and 4 pennce duing peak hours (8am to 6pm) of weekdays, including VAT.

Can you advise me on how to choose a phone card?

It depends where you make calls.

If you call from home or office, you should choose a phone card with low 0845 calling rate. We suggest that you use the card after peak hours. Otherwise the low rate advantage might disappear for some destinations.

If you call from a landlord phone or you call during peak hours, you should choose a phone card with low 0800 calling rate.

If you call from a mobile phone and you have a lot of free minutes, you should choose a phone card with low 0207 or 0208 calling rate as most mobile phone companies do not allow you to use the free minutes on 0845 or 0800 numbers.

How do I make a complaint?

If you want to make a complaint, you can do so by email, telephone, fax or post. We will endeavour to respond within one working day after we have received your complaint.

Technical support

For international dialing codes, follow this Link.

How to contact us

For phone card orders or general enquiries, we can be contacted by

1. Mail us online
2. Call us on 0844 493 8858 (9:30am to 10:30pm GMT, 7 days a week)
3. Send a fax to 0870 005 3128
4. Write us at 11 Wells Street, Chelmsford, CM1 1HX